Frequently Asked Questions
How can I place an order?
You may place and order or inquire about one by sending us a message through the ‘Contact Us’ section of our website, by sending us a direct message through social media @SpunPuffs (Instagram & Facebook), or by calling or texting us at (956) 320-0126.
What is the ordering timeframe?
Orders may be placed within three months from the date of your event and up to five to seven business days before. If you’re short on time and need to place a last-minute order, we may be able to squeeze in rush orders within the same week (a rush fee may apply). Contact us and we’ll let you know if we are able to accommodate your last-minute order.
Do you offer fundraising opportunities?
Yes! If your group/organization is interested in fundraising with Spun Puffs, call (956) 320-0126 or message us through www.spunpuffs.com/fundraising for additional details.
Can we order cotton candy cups sets with assorted flavors?
Each set of cotton candy cups comes with one flavor of choice. Additional flavors may be added to sets for $10 per flavor. We often offer assorted holiday sets with a pre-selected assortment of assorted flavors at no extra charge.
Do you sell cotton candy in bags?
Our cotton candy is currently only available in cups and jars.
Can we provide our own containers so you can fill them with cotton candy?
We do not currently provide this service as different jar sizes and cups are available for events.
Can we order cups/jars with no labels?
Our products contain our standard store labels with an allergen disclosure for the safety and health of you and your loved ones. We offer personalized labels (see personalized labels questions below) that may be customized for your occasion. At this time we do not offer label-free products.
How long is your cotton candy good for?
Most of our flavors can last from 4-6 months in the jars. Cotton candy cups may be good for approximately 3-4 days from production date. We recommend storing this blissful treat in a cool, dry place, away from humidity and direct sunlight. If you will not be consuming a full jar at once, make sure to cover it back up using the lid to prolong its shelf life.
Do you ship internationally?
We only ship within the United States at this time.
Do you ship your products?
We ship our jars within the U.S.A. Our cups are only shipping within Texas due to the heat & humidity sensitivity of cotton candy.
Do you offer personalized labels for your products?
Yes! We offer complimentary personalized labels for jars and cups with a minimum order of fifty cups, forty mini jars, or 40 glitter bombs. If ordering less than the required minimum, we can still help! Our personalization charge is $35 for one design per order.
Can we request a sample of the personalized design before it is printed?
We are able to get you a preview of the label design upon request before we send it to print. To request a preview let us know during the ordering process. We will send it via e-mail once we have the design ready.
Are you able to include licensed characters on the label designs?
Unfortunately, we do not have any permissions to use licensed characters at this time. We can always design your personalized label around the theme of the party with colors and shapes that may fit the theme.
Peanut, tree nut, soy, milk, egg, wheat, or clam allergies?
Our production kitchen contain products that include common allergens such as peanuts, tree nuts, soy, milk, eggs, wheat, clam powder, and some artificial colors/flavors. All of our products may contain traces of these allergens due to the chance for cross contact at our store/kitchen and third-parties that manufacture and handle our ingredients. For this reason, we cannot guarantee that our products are free from allergen contact. While Spun Puffs employs good sanitation practices, we cannot guarantee there will not be trace allergens in our products. Our products may be made on the same surfaces or equipment, which may result in all our products coming into contact with an allergen.
Are nutrition facts and ingredients available?
We are working on updating our website with nutrition facts and ingredients. If you are concerned about allergens, we cannot guarantee there will not be trace allergens in our products.